ELM Childcare

Our Play & Learn centres strive to constantly assess and improve the service provided to families of the local community.

To assist us in ensuring our orientation for new families is thorough and comprehensive, 10 minutes of your time to complete and send this questionnaire is all we ask.

Centre Attending:
Please rate the following, with a rating of 1 meaning needs improvement and a rating of 5 meaning outstanding
Content of information provided in package	1 2 3 4 5
Content of information provided verbally	1 2 3 4 5
Friendliness of staff	1 2 3 4 5
Thoroughness of orientation	1 2 3 4 5
Punctuality of staff	1 2 3 4 5
Please answer Yes or No to the following:
Were you shown thoroughly through your child's room?	Yes No
Did staff support you when leaving your child?	Yes No
Were you given adequate suggestions on settling your child?	Yes No
Were you provided with sufficient information prior to orientation?	Yes No
Was the centre welcoming?	Yes No
Was the time nominated suitable for you?	Yes No
Were you introduced to your child's care givers?	Yes No
Were you introduced to all staff members?	Yes No
Were you shown the signing in and out requirements?	Yes No
Were you shown the menu displayed?	Yes No
Were you given a tour of the centre?	Yes No
Were you given an opportunity to ask questions?	Yes No
Were your questions adequately answered?	Yes No
Were you provided with a Parent Handbook?	Yes No
Did you find the information in the handbook useful?	Yes No
Please identify 3 areas that could be improved
Please identify 3 areas that met your needs